The platform introduces Engage and Forecast tools alongside a new Elite tier.
On 15 September 2026, Zoom Communications introduced its plan for an AI-powered revenue operating system. The platform unifies buyer intelligence, customer conversations, and deal execution from early signals through renewals and expansion.
The company launched new Zoom Revenue Accelerator capabilities named Engage and Forecast, alongside the direct availability of Common Room through Zoom. Engage automates multichannel outreach across email and phone, while Forecast provides real-time projections that connect deal commitments with customer conversation histories. These tools combine with existing Premium features in a newly created ZRA Elite subscription tier.
Bringing more of that context together can give AI a deeper understanding of the customer — what they care about, what's happened before, and where they are in their journey. That understanding is what enables AI to help determine the right action to take next, so revenue teams can engage customers more effectively and drive growth.
Zoom highlighted performance metrics from client Barracuda Networks, which reported a 15% increase in closed deals, a 5% faster deal velocity, and sales representatives achieving 100% to 140% of their quotas using Zoom Revenue Accelerator. The company also noted that research firm IDC positioned Zoom as a Leader in its 2026 MarketScape report for unified revenue orchestration.
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