Cisco integrates WhatsApp client messaging into Webex

Cisco announced on October 5, 2026, a collaboration between its Webex platform and LeapXpert to enable governed external messaging. The integration allows Webex users to exchange messages with clients on WhatsApp directly from the application without switching platforms.

The tool is available on the Webex App Hub for both desktop and mobile using standard Webex credentials. Using the integration requires a Leap Work account and a Webex license. Every bidirectional message passes through data loss prevention controls, and LeapXpert captures full conversations for enterprise archiving.

Webex is used by roughly 300,000 organizations worldwide, including 95% of the Fortune 500. LeapXpert plans to expand the service with additional consumer messaging channels following its initial WhatsApp launch, and it is presenting the integration at Cisco's WebexOne 2026 event from October 5 to October 8, 2026.